1) An iSB GROUP returns note must accompany all goods returned to iSB GROUP.
2) Customers will have the returns note emailed to them together with an iSB GROUP address returns label and instructions.
3) Goods returned for full credit must be in original packaging and not worn, marked or used in any way (such goods may not be considered for full credit). Depending on the reason for return, a returns charge of up to £7.50 may apply.
4) Goods returned used and considered faulty, with possible claim under warranty must be in a condition that will allow inspection (i.e. free from contamination) such goods will be returned to manufacturers for inspection which may result in a slight delay in conclusion.
5) Goods supplied with embroidery or heat transfers will not be considered for return unless it can be clearly demonstrated to be an iSB GROUP error.
6) Goods supplied as special order items will be subject to a re-stocking charge of 20%
Please contact sales office by telephone 0121 749 4433, or e-mail helpdesk@isb-group.com with the following information:
a) iSB GROUP internal order number (this can be found in the top right-hand corner of delivery note/invoice)
b) Your address and contact details (including your order number – if applicable)
c) Quantities of items to be returned (including product codes, colours and sizes)
d) Reason for return (e.g. incorrect size, poor fit etc...)
e) Returns note will be raised and actioned (see note 2 above)
f) Returns note to be attached to box containing returned goods
g) On receipt of goods iSB GROUP to action and raise credit note accordingly.